Questions
Testimonials
Thank you for the note. I have been a TrendMicro client for the last few years and was impressed with the speed of Exterminate It’s scan. I appreciate the efforts to help rid my system of Vundo, the commitment to stand behind your guarantee (unfortunately that is a rarity these days) and the customer service you have offered. I wish you and the company the best.
Barry B.
FAQ
Q. Am I infected? How do I know?
A. These signs indicate that you’re in trouble:
- You are receiving a lot of advertisement pop-ups in your Web browser, or they appear even when the Web browser is closed.
- You receive notification from your firewall that some applications have attempted to connect to the Internet, although you did not initiate this.
- You are experiencing longer start-up and shut-down times.
- You got an unknown toolbar or button in your browser.
- Your home page is hijacked.
- Your computer works on its own, gets connected to the Internet and sends e-mails without your permission.
- Your system works slower than usual and encounters frequent errors and shut-downs.
- You are having problems opening Web pages with your browser and downloading data from Web pages.
- You notice unknown and weird processes in the running task lists.
- Your computer installs unknown software without asking you.
- Your computer gets remotely connected by other users without your permission.
- Your Web browser frequently closes for no apparent reason.
- Your system shows a loss of hard disk space.
Q. Why it’s important to be clean?
A. When infected:
- Criminal users can STEAL your personal and confidential information like passwords or credit card numbers! Get your private stuff protected!
- Your instant messaging can be monitored!
- Your computer can become a zombie and will perform remote commands!
- Computers like yours can consolidate into a net that will be used for performing unlawful and illegal activities like mass site attacks.
- Your computer can be used for implementing illegal activities like cracking bank accounts or sites. Do you want to become a criminal?
- You can get a personal or brand new virus that won’t be detected by any antivirus software. By using the “Submit State” feature of Exterminate It, you can send the information about the current state of your PC. Within 24 hours we will diagnose this information and produce a database update that will resolve your specific virus problems.
- Your computer can become a source of infection. You can just infect friends with a regular e-mail. Do not be a menace to others!
Q. I have several computers, how many licenses do I need?
A. You need to purchase a separate license for each computer. You can simplify this task by purchasing a pack for three or more licenses.
Q. Can the Exterminate It! Web site access my credit card information during payment processing?
A. Absolutely no. Credit card processing is done only by RegNow.com. This company is a world leader in e-commerce processing services. This also means that you buy on a secure server, which encrypts all customer personal information including name, address, and credit card number. Encryption effectively prevents unauthorized access to or use of your personal information.
Q. What features are available in the non-activated version of Exterminate It!?
A. All, except the virus removal feature. Detection, Submit State, Update, all this functionality is available in the non-activated version.
Q. If Exterminate It! failed to remove spyware from my computer, can I get a refund?
A. Yes, sure. Exterminate It! comes with a full money-back guarantee.
Q. What are false positive detections? Are there any in the Exterminate It! database?
A. False positive detection (also known as false detection and false alarm) occurs when an antivirus program mistakenly labels an innocent file as being infected. All antivirus / antispyware programs experience false detection incidents. We are doing our best to avoid them in Exterminate It! False detections, once confirmed, are corrected as soon as possible.
Please note that false positive as a technique can be used by rogue applications to trick users, so be careful.
Always check http://www.spywarewarrior.com/rogue_anti-spyware.htm before purchasing antivirus software.
Q. Why Exterminate It! is not free? I believe that all antivirus / antimalware should be free!
A. Good question. The running of Curio Laboratories, the updating of the database, and the processing of “Submit State” requests involve certain overhead. It is our firm belief that only a pay product can defeat malware development, which is a well-paid industry. At the start of the malware war, donation-based companies managed to fend off virus attacks. These days it would be really hard for anti-virus software providers to keep up a good fight merely on donations: malware writers are spawning hundreds of viruses by the day. The Exterminate It! team works hard to provide you with up-to-date protection. The daily growing malware tumor needs to be curbed. At the end of the day, it’s your decision whether your own security is worth voting with money for. We appreciate your choice.
A. Cookies are simple pieces of data. They are harmless and pose no threat to private user information because they cannot perform any operations themselves. Cookies are used to store various information, for example, users’ surfing habits and preferences.
When a user visits a Web site, that site sends cookies to the browser, which saves them on the user’s computer. When the user visits the site again, the cookies are sent back to the site. This way the website maintains user’s state between visits.
